At Biohack Peptides, your satisfaction is our highest priority. If you are not completely satisfied with your purchase for any reason, we are committed to providing you with a full refund. This Refund and Return Policy outlines our procedures for returns, refunds, and exchanges.
1. Returns
Eligibility for Returns:
- Products must be returned within 30 days of the delivery date provided by USPS.
- Products must be in their original packaging.
- A receipt or proof of purchase is required for all returns.
Return Process:
- Email our customer service team at support@biohack-peptides.com to initiate a return.
- Provide your order number, the reason for the return, and any relevant details.
- Our team will provide you with a return authorization number and instructions on how to return the product.
- Pack the product securely and include the return authorization number.
- Ship the product to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
2. Refunds
Eligibility for Refunds:
- Refunds are issued for all returned products that meet the return eligibility criteria.
- Refunds include the original shipping costs if the product was defective or damaged.
Refund Process:
- Once we receive your return, we will inspect the product to ensure it meets our return eligibility criteria.
- If the return is approved, we will initiate a full refund to your original method of payment.
- Refunds are usually processed within 5 business days, though the timing may vary depending on your bank.
Cancellations:
Cancellations must be requested BEFORE your order is shipped. Once your order has shipped, we are unable to cancel it. However, you may proceed with out returns process to resolve the matter.
Contact Us
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
Biohack Peptides
Email: support@biohack-peptides.com